Reference

How 1winlogin Handles Your Personal Data

This Privacy Policy sets out exactly what data we collect when you open an account, how we use it, and the rights you hold over it under applicable…

Data collected only as neededNo sale of personal data to third partiesAccount-holder access and deletion rightsIndia-region data handlingSecure encrypted storage
1winlogin How 1winlogin Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to request access to your data, ask for a correction, or raise a concern about how your personal information has been handled, our support team handles privacy queries through…

Email Privacy Request Send a written data-access or deletion request to our privacy address. Include your registered account email so we can locate your record and respond within the applicable statutory window.
Live Chat on Site Open the live chat widget while logged in to raise a privacy question directly. Our agents can escalate to the data-handling team and log your request with a reference number on the spot.
Account Settings Panel The privacy and data section inside your account dashboard lets you download a copy of your stored profile data or submit a deletion request without needing to contact support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply a layered approach to data security, covering storage encryption, access controls and retention policies.

Encrypted Data Storage

All personal and payment data is encrypted at rest using AES-256. Keys are rotated on a scheduled cycle, and access to production databases is restricted to authorised personnel under role-based controls with audit logging.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through the consent banner shown on first visit or in your browser settings at any time.

Account Security Measures

Two-step verification is available on all accounts. Login attempts from unrecognised devices trigger an email alert to your registered address, and repeated failed attempts temporarily lock the account to prevent unauthorised access.

Data Retention Periods

We keep transaction records for the period required by applicable financial regulations. Profile data not linked to active obligations is deleted within 30 days of a verified erasure request, subject to fraud-prevention exceptions.

Third-Party Data Sharing

We share only the minimum data required with payment processors such as UPI gateways, Paytm and PhonePe for the purpose of completing transactions. We do not sell personal data or share it for third-party advertising purposes.

How to Request Changes

Log in, go to the Privacy section under Account Settings, and submit a data-access, correction or deletion request. You will receive a confirmation with a reference number and an estimated resolution date within 24 hours of submission.

Privacy Policy Questions Answered

These are the questions we hear most often about how personal data is collected, used and protected on 1winlogin. If your question is not covered here, reach us through live chat or the email channel listed above.

We collect your name, email address, date of birth, device identifiers and the payment-method details you use for deposits and withdrawals via UPI, Paytm or PhonePe. We collect only what is needed to operate your account and verify transactions.

Payment references linked to UPI, Paytm and PhonePe are encrypted at rest and used solely for transaction verification. We do not store full VPA strings or card numbers beyond what the payment processor requires to settle the transaction.

Yes. Log in and go to the Privacy section in Account Settings, then submit a data-access request. You will receive a downloadable summary of your stored profile and transaction records within the period required by applicable law.

Submit a deletion request through Account Settings or email our privacy contact address. We will delete your profile data within 30 days, except where a legal retention obligation — such as financial records required by regulation — prevents immediate erasure.

No. We do not sell personal data or share it with third parties for advertising purposes. Data is shared only with payment processors such as UPI gateways, Paytm and PhonePe strictly to complete transactions you initiate.

We use session cookies to maintain your login and analytics cookies to understand page usage. You can update your cookie preferences through the consent banner on first visit or by adjusting your browser settings. Disabling analytics cookies does not affect account functionality.

Raise the matter through live chat for immediate logging, or send a written complaint to our privacy email address. We will acknowledge your complaint within 48 hours and work toward a resolution within the timeframe set by applicable law in your region.